Disruption to domestic water supplies has risen by a fifth in two years and billions of litres of water are being lost through leaky pipework, according to a report.
The Consumer Council for Water (CCWater) said companies needed to do much more to protect consumers and questioned how well-equipped they were to deal with extremes of weather that might lead to more burst pipes.
Consumers were left without water for an average of 13 minutes and 14 seconds in 2018/19, according to CCWater’s annual report.